Rapid response

	‘Speed and high quality in customer care are essential for us. To that end, we require tools to optimize, network and accelerate our processes. CaptureMail from Interact Consulting provides us with the means to do just that.’
Marco Caprez Project Manager

Swisscom Mobile is the leading cell phone provider on the Swiss market. Efficient and quick-response management of existing customers is key to maintaining and consolidating this position. The more than 1.6 million written customer inquiries received every year need to be processed and replied to as quickly as possible. In order to meet the extraordinary demand for speed and quality, Swisscom Mobile needed a high degree of IT-based process automation in the area of incoming mail combined with the complete networking of existing downstream systems.

Thanks to the NEPAL (New Paperless Customer Care) project and the automated incoming mail solution CaptureMail, Swisscom Mobile increases its throughput in customer care and saves time and money: the processes are streamlined and efficient, and existing systems have been fully integrated. The speed of processing customer inquiries is high while still ensuring top quality.

Further information:
Project description Swisscom Mobile English (PDF)
Direct your questions about the project or order the project description here