Stronger market position through more efficient processes

	‘Our goal is to provide the best quality for our customers. For the things we do, we need tools that provide us with optimal support. In Interact Consulting, we have found the right partner for our ‘Same Day Processing’ in connection with mortgaging, because it can keep up with our pace and provide us with the ideal platform that will enable our rapid growth.’
Tomas Peeters Head Project Management

The building boom that has lasted for some time now has generated significant growth in the mortgaging sector in recent years. Despite the massive increase in orders, rapid processing of finance applications and competent advice must be guaranteed. Professionalism and reliability engender a high level of customer loyalty and, thus, secure one’s position vis-à-vis the competition.

For ING DiBa, too, mortgaging is one of the fastest growing core products in its portfolio. In order to be able to cope with this unprecedented growth in orders in recent years in a customer-oriented manner, the project OCR/ICR was launched in the summer of 2006. The main focus was to be on optimizing processing operations, accelerating data access and allowing for same-day processing of all incoming requests. Upon successful completion of the project, these objectives had been achieved, and today the bank has in place a comprehensive, powerful solution for processing incoming mail.

Further information:
Project description ING DiBa English (PDF)
Direct your questions about the project or order the project description here